Case Study: CamTAD Phase 2 - Migration to Cloud-Based Administration System

Introduction

Client: CamTAD
Project Name: Phase 2 Cloud-Based Administration System Migration
Industry: Hearing Support Charity
Location: Derby, UK

Overview

CamTAD, a hearing support charity supported by the NHS, offers vital services to individuals with hearing loss in Derby. Phase 2 of their project with Isoblue involved migrating from an existing administration system to a new cloud-based system. This migration was essential to enhance data accessibility, improve the efficiency of service delivery, and provide better statistical feedback to the NHS funding authority.

Objectives

1. Migrate from the existing administration system to a new cloud-based system.
2. Improve data entry speed and accessibility.
3. Provide real-time insights and management dashboards.
4. Compliance and Sustainability Data security with current and future standards.

Challenges

• System Accessibility: The old system restricted data entry to one person at a time and was slow and complex.
• Data Management: Need for a system that provides real-time statistics and insights.
• Legacy Data: Preparing and migrating existing data to the new system.

Solution

Technology Used:

• Knack for Cloud-Based Administration System

Services Provided:

• Requirements Analysis: Detailed assessment of CamTAD’s needs.
• Data Structure Design: Creating an efficient and secure data structure.
• Front End Development: Building a user-friendly interface.
• Data Deduplication and Preparation: Cleaning and preparing legacy data for import.
• Knack Design, Development, and Implementation: Developing and implementing the Knack system.
• System Implementation: Transitioning from the legacy system to the new cloud-based system.
• Training and Support: Providing video orientation, one-to-one training, and telephone support.

Results

• Improved Accessibility: The new system is accessible from any internet-connected computer, allowing multiple users to enter data simultaneously.
• Enhanced Security: 128-bit data encryption in transit and storage ensures data security.
• Real-Time Insights: Automatic statistics generation and management dashboards provide useful insights.
• Faster Data Entry: Significantly reduced data entry time.
• Improved User Experience: Rapid access to user information and improved search functionality.

Impact

The new cloud-based administration system has significantly improved CamTAD’s operational efficiency and service delivery. The system’s real-time insights and statistics enhance their ability to provide feedback to the NHS funding authority. By enabling multiple users to enter data simultaneously and improving data access speed, the user experience has been greatly enhanced. The project also involved comprehensive support and training, ensuring a smooth transition and high user adoption.

Conclusion

Phase 2 of the CamTAD project highlights Isoblue’s ability to deliver complex system migrations and improve organisational efficiency. By migrating to a cloud-based system using Knack, CamTAD now has a robust platform for growth and an enhanced capability to serve their community. A new team member has embraced the system, furthering CamTAD’s mission. Phase 3 will extend the system to manage membership subscriptions, increasing revenue and enhancing service provision.