Privacy & Cookies Policy
Privacy
Isoblue Limited are registered with the ICO - The Information Commission’s Office https://ico.org.uk/ This is the UK’s independent authority set up to uphold information rights in the public interest.
This privacy policy sets out how Isoblue Limited (hereafter Isoblue / we / us) uses and protects any information that you give Isoblue when you use this website (hereafter ‘our website’ / isoblue.com) and/or contact Isoblue.As required by the General Data Protection Regulation (GDPR) Isoblue follows strict security procedures in relation to the storage and disclosure of information which you have given to us, to prevent unauthorised access or use of such data.
If you have any requests or concerns regarding your personal information or any queries with regard to these practices please email enquiries@isoblue.com or write to us at the address below.
Who are we?
Isoblue Limited is registered in England under the registration number: 3972838.Registered Office: Isoblue Limited, Derby Road, Draycott, Derby, Derbyshire, DE72 3NJ, United Kingdom.Vat Registration Number: 279497432
The type of information we collect and how we collect it
Isoblue does not collect any personal information about you (such as your name, e-mail address etc), except when you specifically and knowingly provide such information. We obtain personal information about you when you use our website to contact us via the website form or directly via email.
We collect non-personally identifiable information such as your IP address, your device or browser type, the webpage you visited before coming to this websites, the country you are located in and identifiers associated with your devices. This information does not identify you personally but enables us to analyse how this website is being accessed, used and to track it's performance.This data is tracked by Squarespace and Google Analytics; for further information, please refer to their respective privacy policies by following these links: Squarespace and Google Analytics
If you make a credit or debit card payment to us, your card information is not held by us, it is collected by our third party payment processor Stripe, who specialise in the secure online capture and processing of credit/debit card transactions and are fully PCI-DSS compliant.If you subscribe to one of our services and pay us a recurring monthly fee, your card information is not stored by us, it is collected by our third party payment processor, GoCardless. GoCardless have been awarded ISO 27001 certification and with GoCardless you are protected by the Direct Debit Guarantee.
How we use the information and who has access to the information
We do not share personal information collected through this site other than to allow us to provide our services
We process personal information collected via this web site for the purposes of dealing with your requests and enquiries such as providing you with information about Isoblue's services. We store personal information to enable us to provide these services.
We may pass your information to our third party service providers for the purposes of completing tasks and providing services to you on our behalf (for example issuing invoices via our accounting system and storing your information within our CRM system ). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure. We can provide information on which services have access to your data upon request.
We will not sell any information we collect nor, will we share it with third party organisations unless required to deliver our services or by applicable law or for a valid legal reason.
Data retention
We will only retain personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
External Links
This privacy policy only covers Isoblue's web site at www.isoblue.com This website may contain links to other websites. However, once you have used these links to leave this site, we cannot be held responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement
Cookies
Cookies may be used by us to provide you with customised information from our web site. A cookie is an element of data that a web site can send to your browser, which may then store it on your device or system. We use cookies so that we can give you a better experience when you use our web site. Most web browsers automatically accept cookies. You do not have to accept cookies, and you should read the information that came with your browser software to see how you can set up your browser to notify you when you receive a cookie, this will give you the opportunity to decide whether to accept it. If you disable cookies from your browser you may not be able to access certain features of a particular web site including isoblue.com
Our website uses Functional and Required cookies necessary to allow you to navigate and use key features on our website. The cookies installed depend on the functionalities you select whilst on our website
We use Analytical and Performance cookies which enable us see how many visitors use our website and to see how visitors navigate around our website. This helps us to improve the way our website works.
Functional and Required Cookies
| Name | Duration | Purpose |
|---|---|---|
| Crumb | Session | Prevents cross-site request forgery (CSRF). CSRF is an attack vector that tricks a browser into taking unwanted action in an application when someone’s logged in. |
| RecentRedirect | 30 minutes | Prevents redirect loops if a site has custom URL redirects. |
| CART | 2 weeks | Shows when a visitor adds a product to their cart |
| hasCart | 2 weeks | Tells Squarespace that the visitor has a cart |
| Locked | Session | Prevents the password-protected screen from displaying if a visitor enters the correct site-wide password. |
| SiteUserInfo | 3 years | Identifies a visitor who logs into a customer account |
| SiteUserSecureAuthToken | 3 weeks | Authenticates a visitor who logs into a customer account |
| squarespace-popup-overlay | Persistent | Prevents the Promotional Pop-Up from displaying if a visitor dismisses it |
| squarespace-announcement-bar | Persistent | Prevents the Announcement Bar from displaying if a visitor dismisses it |
| Test | Session | Investigates if the browser supports cookies and prevents errors. |
Analytics and Performance Cookies
| Name | Duration | Purpose |
|---|---|---|
| ss_cid | 2 years | Identifies unique visitors and tracks a visitor’s sessions on a site |
| ss_cvr | 2 years | Identifies unique visitors and tracks a visitor’s sessions on a site |
| ss_cvisit | 30 minutes | Identifies unique visitors and tracks a visitor’s sessions on a site |
| ss_cvt | 30 minutes | Identifies unique visitors and tracks a visitor’s sessions on a site |
| ss_cpvisit | 2 years | Identifies unique visitors and tracks a visitor’s sessions on a site |
| ss_cookieAllowed | 30 days | Remembers if a visitor agreed to placing Analytics cookies on their browser if a site is restricting the placement of cookies |
Changes to this Policy
We keep this Policy under regular review. This policy was last updated December 2021